Effective communication with patients can be a real challenge, but later developments found that storytelling can be a game-changer. Stories are “gifts” that make us better communicators, caregivers, and people. As the famous author Margaret Atwood said, “In the end, we all become our stories.”
At the American Academy of Physician Associates (AAPA) 2024 Conference & Expo, instructors conducted an interactive workshop called “Bringing Storytelling and Reflection into Caretaker Communication.” They used the power of storytelling to help physician associates enhance their communication skills, drawing on poetry, literature, and film.
Why Storytelling Matters
Communication is fundamental in caregiving, and one of the most important things we can do for our patients is to become better communicators to build trust. During the workshop, the instructors emphasized that the patient is the protagonist in any clinical encounter. Recognizing the patient’s story helps alleviate suffering and promotes recovery.
Learning Through Stories
Workshop attendees brainstormed what makes a good story, such as emotional connection and a clear structure. Nixon highlighted that understanding the patient as the protagonist is crucial. In a clinical setting, this means respecting the patient’s emotions and experiences.
Quick, Meaningful Connections
Participants practiced storytelling by sharing their backgrounds in pairs, showing that even short conversations can make patients feel heard. The instructors also introduced the PACE model of communication:
Purpose: Why is the patient here?
Audience: Who is the patient, and how can you best reach them?
Context: Where and when are you having the conversation?
Emotions: What is the patient feeling, and have you acknowledged those feelings?
Learning What Not to Do
A clip from the film “50/50” demonstrated poor communication, with a doctor failing to acknowledge a patient’s emotions. Participants then rewrote a real-life scenario to improve communication using the PACE model.
Building Trust Through Stories
By the end of the workshop, attendees learned the value of honoring patient stories. They concluded that embracing patient stories improves treatment adherence and outcomes. Stories build trust. If you can build trust with a patient, they are more likely to be honest with you and follow your recommendations. When we listen to these stories, we really are enhancing care.
So, let’s start weaving words and embracing the power of storytelling to become better communicators and caregivers. 🚀✨
